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Talk To Us

WE WOULD LOVE TO HEAR FROM YOU

​E-MAIL

info@theherbalists.co.uk



PHONE

01302 323508

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Find Us

VISIT US IN STORE

ADDRESS

44 Printing Office Street,

Yorkshire. England.

DN1 1TR

All enquiries are currently being processed by the friendly team at The Herbalists, Jackson’s of Yorkshire. Please get in touch if you have any queries and either Your Organic PT or one of the team will get back to you asap.

Returns, Refunds and Cancellations

1

Unwanted

Goods

Please return goods unused and in original packaging in perfect condition for resale within 28 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

 

Please note that you are responsible for shipping costs when returning unwanted goods.

2

Faulty

Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

3

Exchanging

Goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

4

Cancelling 

Your Order

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add or cancel items and you will be required to place an additional order.

 

Unfortunately, due to health protection and hygiene reasons, we are unable to accept cancellation of contract or offer a refund or exchange on; soaps and body care items.

5

Will Any Return Costs

Be Refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only). We’ll check all items returned as damaged or defective. 

6

My Payment Card Has 

Changed/Expired. How Will I Receive My Refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

7

When Will I Receive

My Refund?

We action all refunds the same day we receive the goods back and it can take up to 5 working days for the refund to show on you card.